We’ve heard your feedback about long, frustrating phone menus. To make things easier for you, we are excited to introduce Max, our new digital phone assistant!

Max answers your calls instantly with zero hold time, acting as your personal guide to get you exactly what you need.

What Max Can Do For You:

• Max answers immediately and routes your call to the right place.
• Max speaks both English and Spanish fluently.
• He can quickly confirm your appointments or even help you reschedule them.
• He can handle basic questions on the spot.

No Need to Rush—Take Your Time!
We know that talking to new technology can sometimes feel a little strange or intimidating. Please don’t worry! Max is designed to be incredibly patient and will listen to you at your own pace.

• There are no wrong questions.
• You don’t need to rush or speak loud, or talk in a special “computer voice”—just chat naturally, exactly as you would to any of our friendly front-desk faces.
• Fair warning: Max doesn’t understand sarcasm or stand-up comedy yet. If you try out your new comedy routine on him, you will be met with polite, digital silence.

Rest Assured, Humans Are Always Right Here
Max is smart, but he is still learning! Sometimes he might struggle with a complex question. If he gets stuck—or if at any time you feel frustrated, simply ask Max to send you to a human. He will immediately transfer you directly to the front desk or the right department to take care of you.

Give Max a try on your next call! He’s looking forward to helping you.